Privacy policy

METALBALL attaches great importance to the protection of the personal data of individuals, whether they are customers, employees or business partners.

Why do we have a Privacy Policy?

In accordance with the European Union General Data Protection Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act of 6 January 1978, this Privacy Policy is intended to inform you about all processing activities relating to the use of your Personal Data on the www.metal-ball.com/ website.

The purpose of this simplified Privacy Policy is to provide you with clear and transparent information on how your personal data is collected, processed and used.

What is Personal Data?

Personal Data means any information that directly or indirectly identifies a natural person. This includes, for example, a person’s name, postal or email address, telephone number and IP address.

Who is responsible for collecting and processing the data on www.metal-ball.com/?

The data controller is METALBALL, a company with share capital of €100,000, registered with the Montauban Trade and Companies Register (RCS) under number 307 983 346, whose registered office is located at:

546 rue de la Paix
82170 Grisolles
France

Your Personal Data is recorded in a register maintained by the Data Controller and overseen by the Data Protection Officer (DPO), who can be contacted at:

info@metal-ball.com/

What Personal Data do we collect?

The www.metal-ball.com/ website collects your Personal Data:

when you browse the website, which uses cookies;
when you send us a message via the contact form. The data collected includes your first name, surname and email address;
when you contact us by telephone. In this case, we may collect your first name, surname, company name, email address, telephone number and postal address.

Fields marked with an asterisk (*) on our data collection forms are mandatory.

You are free to provide additional Personal Data if you consider it necessary for the proper management of our potential business relationship. By doing so, you agree that we may retain this information for the purpose of processing your request.

How is my Personal Data used?

As a general rule, you will be informed of the purposes for which the Data Controller intends to process your Personal Data at the time it is collected.

In connection with the use of the website, the services provided and our business relationship, your Personal Data may be processed for the following purposes:

responding to messages submitted via the www.metal-ball.com/ contact form;
managing outstanding payments and disputes involving our customers;
collecting Personal Data required to improve the user experience;
carrying out statistical analyses and measuring website traffic.

Personal Data collected while browsing the website is intended solely for the Data Controller and, where applicable, its authorised service providers in connection with services relating to the operation of the website.

No Personal Data is transferred outside the European Union.

Your Personal Data will not be disclosed to third parties other than in the circumstances described above, unless required to comply with legal or regulatory obligations, at the request of a public authority or judicial body, or where necessary to meet national security requirements, prevent fraud or enforce the law.

How long is my Personal Data retained?

Your Personal Data is retained only for as long as necessary to fulfil the purposes for which it was collected.

Your data may also be retained in order to continue improving your customer experience.

As a general rule, your Personal Data will be retained for three (3) years from the end of the business relationship, namely from the date of the last contact initiated by the customer.

Certain categories of data may be retained for longer periods where required by law or applicable limitation periods, including:

1 year for connection logs from the date of the last connection;
13 months for cookies from the date they are placed on your computer or device;
3 years for customer identification data (name, email address, telephone number, etc.);
6 years for tax records;
10 years for accounting records;
where applicable, for the entire duration of any legal proceedings and until all rights of appeal have been exhausted.

How can you access and correct your Personal Data?

You have the right at any time to access, modify, rectify and erase your Personal Data.

You may exercise these rights by sending a registered letter, together with a copy of your proof of identity, to:

METALBALL
546 rue de la Paix
82170 Grisolles
France

You may also submit your request by email to info@metal-ball.com/, attaching a copy of a valid identity document (national identity card or driving licence).

Your request will be processed within 30 days of its receipt.

The rights granted to you cease upon your death. However, you have the right to provide instructions regarding the retention, deletion and disclosure of your Personal Data after your death.

How can you delete your Personal Data?

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act of 6 January 1978, you may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included at the bottom of our marketing emails.

What security measures do we implement?

Any user creating an account is invited to choose a username and password.

Your password must remain strictly confidential. You should restrict access to your computer and mobile devices and always log out after using our services. Your password is known only to you, and no record of it is retained by the website administrator.

In addition, we have implemented appropriate technical and organisational measures to protect Personal Data against accidental loss, destruction, damage, and unauthorised or unlawful access. These measures include firewalls and database backup procedures.

Access to Personal Data is restricted to authorised employees who require such access in order to perform their duties.

All persons with access to Personal Data are bound by strict confidentiality obligations.

Whenever we use subcontractors, service providers or share Personal Data with business partners, such transfers are governed by contractual arrangements designed to ensure an appropriate level of protection for your information.

How is your Personal Data used by social media platforms?

Our website uses plug-ins (or extensions) provided by the Facebook social network (hereinafter referred to collectively as the “Social Network“).

If you interact with these plug-ins—for example by clicking the “Like” or “Share” buttons—information relating to your browsing activity on our website and your membership of the relevant Social Network may be transmitted to, stored on and processed by the servers of the company operating that Social Network, and linked to your user account in accordance with its own terms of use.

If you do not wish your Personal Data to be transmitted from our website to the relevant Social Network, we recommend that you:

do not interact with the social media plug-ins available on our website;
log out of your social media account before visiting our website;
browse the website using your browser’s Private Browsing mode.

Cookie Policy

What are cookies used for?

Only the issuer of a cookie is able to read or modify the information stored within it.

The cookies used on our website enable us to identify the services and pages visited by users and, more generally, to analyse browsing behaviour. This information helps us personalise the services, content and banners displayed on our website, improve your browsing experience and ensure that certain website features function correctly.

Cookies are also used to measure the audience and performance of our website.

What are the cookies we place on our website used for?

When you visit our website, we may, subject to your preferences, place various cookies on your device in order to recognise your browser for the duration of the relevant cookie.

The cookies we use are intended for the purposes described below and are subject to the choices you make through your browser settings.

Essential website cookies

These cookies help improve your browsing experience by:

adapting the display of our website to your device’s preferences (language, screen resolution, operating system, etc.);
remembering information entered into forms on our website (such as the contact form) or the pages and content you have viewed;
implementing security measures.

Google Analytics cookies

Google Analytics cookies enable us to improve our services.

They allow us to compile statistics on website traffic and usage, including the pages visited, content viewed and browsing paths followed by users, in order to improve the relevance, performance and usability of our website.

Social Media Cookies

The use of cookies by third-party social media platforms is governed by their own privacy policies. We provide information about the purpose of the cookies of which we are aware, together with the means available to you for managing your preferences regarding these cookies.

Third-party applications integrated into our website

Our website may include third-party applications that enable you to share content from our website with others or to inform others of your visit to, or opinion of, content available on our website.

This is particularly the case for “Share” and “Like” buttons provided by social media platforms such as Facebook, X (formerly Twitter), LinkedIn and similar services.

The social media platform providing such a button may identify you through that button, even if you have not used it while visiting our website. Indeed, this type of plug-in may allow the relevant social media platform to track your browsing activity on our website simply because your account with that platform was active on your device (logged in) during your visit.

We have no control over the processes used by social media platforms to collect information relating to your browsing activity on our website or to associate that information with the Personal Data they already hold about you.

We encourage you to consult the privacy policies of these social media platforms to understand how they use the browsing information collected through these plug-ins, particularly for advertising purposes. These privacy policies should also explain how you can exercise your rights and manage your privacy settings for each social media platform.

Your Cookie Preferences

You have several options for managing cookies. Please note that any changes you make to your browser settings may affect your browsing experience on our website and limit access to certain features that require the use of cookies.

You may modify your cookie preferences at any time using the methods described below.

Managing cookies through your web browser

You can configure your web browser to accept or reject cookies, either systematically or according to their issuer. You can also configure your browser so that you are prompted to accept or reject cookies before they are stored on your device.

For further information, please refer to the section “How can I manage cookies in my browser?“

(a) Accepting cookies

The storage of cookies on your device depends on your consent, which you may give, withdraw or modify at any time, free of charge, through your browser settings.

If you have accepted the storage of cookies in your browser, cookies embedded in the pages and content you visit may be temporarily stored in a dedicated area of your device. They can only be read by the issuer of the relevant cookie.

(b) Rejecting cookies

If you choose to reject cookies or delete those already stored on your device, you may no longer be able to benefit from certain features required for the proper operation of our website.

This may occur, for example, if we are unable to recognise your browser type, language settings, display preferences or the country from which your device is connected to the Internet for technical compatibility purposes.

Where applicable, we decline all responsibility for any deterioration in the performance of our services resulting from our inability to store or access the cookies necessary for their operation because you have rejected or deleted them.

(c) How can you manage cookies in your browser?

Each web browser has its own method for managing cookies and privacy preferences. Details can be found in your browser’s Help menu, which explains how to modify your cookie settings.