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Privacy policy

The company METALBALL S.A.S. gives great importance to the protection of personal data of people, whether customers, employees or professional partners.

Why a charter of personal data?

As part of the General (EU) Data Protection Regulation 2016/679 and the amended Data Protection Act of 6 January 1978, this Personal Data Protection Charter aims to inform you of all the processing related to the use of your Personal Data for the website www.metal-ball.com.
The purpose of this simplified charter is to provide you with clear and transparent information on how your personal data is collected, processed and used.

What is personal data?

Any Information that directly or indirectly identifies a natural person: name, postal address or email, phone number, IP address are for example personal data.

Who is responsible for collecting and processing data from www.metal-ball.com?

The data controller is METALBALL S.A.S., with a capital of € 45,000, registered with the RCS Montauban under number 451 249 244, whose head office is located at 546, rue de la Paix – 82170 Grisolles – France.
Your personal data is the subject of a register managed by the Data Controller, maintained by a Data Protection Officer whose email address is: info@metal-ball.com.

What data is collected?

The website www.metal-ball.com collects your personal data:
– When browsing the site that uses cookies
– When sending messages via the contact form. The collected data are your name, surname and email address.
– When you contact us by phone, we can collect your name, first name, your company name, email address, phone and your mailing address.
The fields mentioned in the form (s) of collection with an asterisk are mandatory. You are free to provide additional or additional personal data that you do not need if you consider that it is necessary for the smooth running of our potential commercial relationship. In this case, you agree that we retain this information as part of the processing of your request.

What uses are made of my personal data?

In general, you will be informed of the treatment that the controller intends to do with your personal data at the time of collection.
In the context of the use of the site, the services and the commercial relationship, these personal data are processed for the following purposes:
• When you send an email via the contact form of the website www.metal-ball.com;
• When you use your user account to access different services (stocks and order tracking online);
• When we have to deal with unpaid bills and litigation with our clients;
• When we collect Personal Data necessary to improve the user experience and our services;
• When we perform statistical studies and audience measurement of our website.

The personal data collected in the course of the navigation are exclusively intended for the person in charge of treatment and his possible subcontractors, within the framework of the execution of services of services related to the use of the site. No transfer of data outside the European Union is carried out.
These data will not be the object of any external communication other than those envisaged above, and this, only to satisfy the legal and regulatory obligations or at the request of an administration or a judicial authority, to answer to national security, anti-fraud or law enforcement requirements.

These data will not be the object of any external communication other than those envisaged above, and this, only to satisfy the legal and regulatory obligations or at the request of an administration or a judicial authority, to answer to national security, anti-fraud or law enforcement requirements.

What is the shelf life of this data?

Your personal data is kept for the time necessary to fulfill the objective that was pursued during their collection.
Your data can also be stored so that we can continue to improve your Customer experience with us.
The data collected about you will be kept for the duration necessary for the accomplishment of the purposes described above, namely 3 years from the date of termination of the commercial relations, that is to say, the date of last contact from the Customer.
Personal data concerning you may also be kept longer for specific legal obligations or for the applicable statutory limitation periods, for example:
• 1 year for connection logs from the last login;
• 13 months for cookies from their deposit on your computer or terminal;
• 3 years for customer identification data (last name, first name, email address, telephone number …);
• 6 years for tax documents;
• 10 years for accounting documents;
• where applicable, the full duration of the litigation and until all the remedies are exhausted.

How to access and correct your data?

You have at any time a right to access, modify, rectify and delete data concerning you, it can be directly exercised by registered mail with a copy of your identity card to METALBALL SAS at the following address: METALBALL SAS- 546, rue de la Paix – 82170 Grisolles.
You can also send your request by email to the following address info@metal-ball.com by enclosing a copy of a piece of identification (national identity card or driver’s license).
Your requests will be processed within 30 days of receipt.
The rights previously granted to you are extinguished upon your death. You have the right to set guidelines for the retention, erasure and disclosure of your personal data after your death.

How to delete your data?

In accordance with the European regulation n ° 2016/679 said General Data Protection Regulation and the provisions of the law n ° 78-17 of January 6, 1978 modified, called “Data Protection Act”, you can unsubscribe from the sending of advertisements at any time by clicking in the unsubscribe link at the bottom of the advertisements sent by email.

What are the security and anti-fraud measures?

Any user opening an account is asked to create a username or username and password. This password must be kept secret and you must restrict access to your computer or mobile devices and log out once you have finished using our services. The password is known only to the user, the administrator does not keep track of the passwords.
In addition, we have put in place technical and organizational measures to protect Personal Data against accidental loss, destruction, damage, and unauthorized or illegal access. (Firewalls, Backing up databases).
METALBALL limits the access to Personal Data only to employees of the company who need to perform the contract.
All persons having access to the Personal Data are bound by a duty of confidentiality.
When we use subcontractors, service providers or we send Personal Data to partners, this communication is the subject of a contract to ensure the protection of this information.

What uses of your personal data by social networks?

If you browse or connect to the site using plug-ins on social networking sites such as Facebook or Linkedin, for example by clicking the “Like” or “Share” button, the information related to your browsing on the site and your subscription to these Social Networks will be transmitted, recorded and processed on a server of the company operating the Social Network concerned and attached to your user account, according to the conditions of use that are specific to it.
If you do not want your personal information to be transmitted from the site to the Social Network, we advise you in this case:
• not to interact with these social networks by clicking on the plug-ins available on the site.
• to deactivate your account on the social network considered before coming to browse our site,
• navigate in “Private” mode via your browser.

Information on the use of cookies

What is a cookie?

A cookie is a text file that can be registered, subject to your choice, in a dedicated area of ​​the hard disk of your terminal, on the occasion of the consultation of an online service through your browser. A cookie file allows the transmitter to identify the terminal in which he is registered during the period of validity.

What are cookies issued on our website?

Only the issuer of a cookie is likely to read or modify the information contained therein. The cookies used on our website can identify services and items that the user has visited, and more generally their behavior on visits. This information is useful to better personalize services, content and banners that appear on our site and help navigation on our site. Cookies are also required for the operation of certain services or to measure their audience.
When you log on to our website, we may, subject to your choice, to install various cookies in your terminal allowing us to recognize the browser of your terminal during the period of validity of the cookie concerned. The cookies we send are used for the purposes described below, subject to your choices resulting settings of your browser software when you visit our site.

The cookies we issue we can:

Facilitate your navigation on our site

adapting the layout of our site to your terminal display preferences (language, screen resolution, operating system, etc.) when you visit our site, according to the hardware and visualization software or reading that your device has remembering information on a form that you filled out on our website (contact form) or information that you have chosen on our site (accessed content …).
implementing security measures

Improve our services:

Cookies help establish traffic volume statistics and use of various components of our site (headings and content visited, paths) to improve the relevance and usability of our services.

Cookies issued on our site by third parties

The issue and the use of cookies by third parties are subject to the protection of privacy policies of those third parties. We inform you of the purpose of the cookies that we know and means you have to make choices with respect to cookies.
Because of integrated third party applications to our site, we may include on our site / application, computer applications from third parties, which allow you to share content from our site with other people or to inform these other people your opinion or your opinion about content of this website / application. Such is the case of the buttons “Share”, “Like”, from social networks such as Facebook, Twitter, LinkedIn, Viadeo, etc.
The social network providing such application button is likely identify you with this button, even if you did not use this button when you visit our site / application. Indeed, this type of application button can allow the social network concerned to follow your navigation on our site, just because your account social network concerned was enabled on your device (open session) during your visit to our site. We n’avons no control over the process used by social networks to collect information about your visits to our website and associated personal data they have. We invite you to review the privacy policies of privacy of these social networks to be aware of the purpose of use, including advertising, navigation information they can gather through these application buttons. These protection policies should enable you to exercise your choice from these social networks, including by setting your accounts to use each of these networks.

Your choices about cookies

Several options are available to manage cookies. Any settings that you can undertake is likely to change your navigation on the Internet and our website as well as your terms of access to certain services that require the use of cookies. You can choose at any time to express and change your wishes regarding cookies, by the means described below. The choices offered to you by your browser: You can set your browser so that cookies are stored on your device or on the contrary, they are rejected, either systematically or by the issuer. You can also configure your browser so that the acceptance or rejection of cookies you are offered promptly, before a cookie is likely to be saved in your device. For more information, see (c) “How to exercise your choice, depending on the browser you use? “

(a) The Agreement on Cookies

Saving a cookie in a terminal is subject to the will of the terminal user, the latter can express and modify at any time and free of charge through the choices available to him by his browser. If you accepted in your browser cookies from being stored in your terminal, cookies embedded in the pages and contents have been read can be stored temporarily in a dedicated area of ​​your device. They will be readable only by the issuer.

(b) The refusal of Cookies

If you refuse cookies from being saved in your device or if you delete those registered there, you can not get a number of features needed to navigate in some areas of our site. Such would be the case if we can not recognize, for the purpose of technical compatibility, the type of browser used by your terminal, its language and display settings or the country from which your device appears offline. If necessary, we assume no liability for the consequences related to impaired operation of our services due to the impossibility for us to record or view the cookies necessary for their operation and that you have refused or deleted.

(c) How to exercise your choice, depending on the browser you use?

To manage cookies and your choice configuring each browser is different. It is described in the help menu on your browser, allowing you to learn how to change your wishes regarding cookies.
Pour Internet Explorer™
Pour Safari™
Pour Chrome™
Pour Firefox™
Pour Opera™