Privacy policy
The company METALBALL S.A.S. gives great importance to the protection of personal data of people, whether customers, employees or professional partners.
Why a charter of personal data?
The purpose of this simplified charter is to provide you with clear and transparent information on how your personal data is collected, processed and used.
What is personal data?
Who is responsible for collecting and processing data from www.metal-ball.com?
Your personal data is the subject of a register managed by the Data Controller, maintained by a Data Protection Officer whose email address is: info@metal-ball.com.
What data is collected?
— When browsing the site that uses cookies
— When sending messages via the contact form. The collected data are your name, surname and email address.
— When you contact us by phone, we can collect your name, first name, your company name, email address, phone and your mailing address.
The fields mentioned in the form (s) of collection with an asterisk are mandatory. You are free to provide additional or additional personal data that you do not need if you consider that it is necessary for the smooth running of our potential commercial relationship. In this case, you agree that we retain this information as part of the processing of your request.
What uses are made of my personal data?
In the context of the use of the site, the services and the commercial relationship, these personal data are processed for the following purposes:
• When you send an email via the contact form of the website www.metal-ball.com;
• When you use your user account to access different services (stocks and order tracking online);
• When we have to deal with unpaid bills and litigation with our clients;
• When we collect Personal Data necessary to improve the user experience and our services;
• When we perform statistical studies and audience measurement of our website.
The personal data collected in the course of the navigation are exclusively intended for the person in charge of treatment and his possible subcontractors, within the framework of the execution of services of services related to the use of the site. No transfer of data outside the European Union is carried out.
These data will not be the object of any external communication other than those envisaged above, and this, only to satisfy the legal and regulatory obligations or at the request of an administration or a judicial authority, to answer to national security, anti-fraud or law enforcement requirements.
These data will not be the object of any external communication other than those envisaged above, and this, only to satisfy the legal and regulatory obligations or at the request of an administration or a judicial authority, to answer to national security, anti-fraud or law enforcement requirements.
What is the shelf life of this data?
Your data can also be stored so that we can continue to improve your Customer experience with us.
The data collected about you will be kept for the duration necessary for the accomplishment of the purposes described above, namely 3 years from the date of termination of the commercial relations, that is to say, the date of last contact from the Customer.
Personal data concerning you may also be kept longer for specific legal obligations or for the applicable statutory limitation periods, for example:
• 1 year for connection logs from the last login;
• 13 months for cookies from their deposit on your computer or terminal;
• 3 years for customer identification data (last name, first name, email address, telephone number …);
• 6 years for tax documents;
• 10 years for accounting documents;
• where applicable, the full duration of the litigation and until all the remedies are exhausted.
How to access and correct your data?
You can also send your request by email to the following address info@metal-ball.com by enclosing a copy of a piece of identification (national identity card or driver’s license).
Your requests will be processed within 30 days of receipt.
The rights previously granted to you are extinguished upon your death. You have the right to set guidelines for the retention, erasure and disclosure of your personal data after your death.
How to delete your data?
What are the security and anti-fraud measures?
In addition, we have put in place technical and organizational measures to protect Personal Data against accidental loss, destruction, damage, and unauthorized or illegal access. (Firewalls, Backing up databases).
METALBALL limits the access to Personal Data only to employees of the company who need to perform the contract.
All persons having access to the Personal Data are bound by a duty of confidentiality.
When we use subcontractors, service providers or we send Personal Data to partners, this communication is the subject of a contract to ensure the protection of this information.
What uses of your personal data by social networks?
If you do not want your personal information to be transmitted from the site to the Social Network, we advise you in this case:
• not to interact with these social networks by clicking on the plug-ins available on the site.
• to deactivate your account on the social network considered before coming to browse our site,
• navigate in «Private» mode via your browser.